Behind the Scenes with Ballet, Customer Service Superstar
My name is Ballet Djedjé. I was born in Abidjan in the Ivory Coast, but lived in London for the last 14 years. I moved to Berlin in September of 2015, and I have been working for GYG as a Customer Service Agent for almost one year.
There were 3 reasons that led me to apply to be a Customer Service Agent:
I speak French and English and am a genuine problem solver.
I had never worked in the tourism industry before, but I wanted a new challenge and thought I could grow in the position.
The position offered me the flexibility to work on my own projects: I'm completing my Master’s and I am a volunteer for a London-based NGO. The flexible schedule of a CS agent would allow me to fly to London whenever I needed!
My initial interview was with Tony, a team leader. He conveyed that working for GetYourGuide would be a lot of hard work, but also a lot of fun! From the initial interview I was sold because, when it comes to finding the right company, working in a positive and vibrant environment is on the top of my list.
Before starting work within the CS team, I did a three-week intense training to grasp all of the nitty- gritty details of the job. I still use the skills and tools I was given in training whenever I face challenges.
But what are my daily tasks in the office?
My everyday tasks consist of meeting customers’ needs by replying to their emails or answering their telephone calls. They reach out to us to reschedule their bookings, find the right location for their activity, or to cancel their booking. I essentially get to ensure customers have a nice and smooth holiday, but when things don’t go according to plan, there is a team of specialists who act as “angels.” They always run over to help whenever you need it the most.
But it isn’t always about work, we have fun together as well! There are many activities outside of work organized by the CS team such as karaoke, bowling, and clubbing. Most Wednesdays, we play football in the park and we will move the game inside as soon as the Berlin winter hits.
Thank you Ballet for shedding some light on all the different aspects of being a Customer Service Agent and for sharing a snapshot of your team!
Interested in becoming a Customer Service Agent? Apply to join the team on our career page!