Recruiting 101: our recruiting process for non-tech roles

Recruiting 101: our recruiting process for non-tech roles

Ok, so you’ve nailed your CV, perfected your Cover Letter and applied for one of our open positions. Now what?

Before we run through our complete recruiting process, we wanted to explain briefly why we follow such a structured hiring plan. Studies show using a structured recruiting process reduces unconscious bias. A structured hiring process allows our recruiters and hiring managers to make a fair evaluation of an application. This assures every candidate is being assessed in a just and unbiased manner.

Here is what you can expect from our Recruiting Process from start to finish:

Application review:

  • Thanks for submitting your application! After applying for a job with GetYourGuide, our recruitment team and hiring managers will take a look at your CV and Cover Letter to get a glimpse into your experience and motivation to join our team. We always aim to get back to candidates with feedback within five working days.

Phone Screen:

If your profile shares some similarities to the competency profile for this role, we will reach out to you to schedule a phone screen. This will be conducted by someone from our recruitment team or the hiring team and will take about half an hour. Depending on the role, you might have a technical phone interview in addition to the normal phone screen:

  • Phone Interview: During the phone interview, we will ask you some preliminary interview questions about your expectations, experience, and reasons for applying to  GetYourGuide. This talk gives us a chance to better understand your motivation and to tell you more about the role. It always helps if a candidate can give concrete examples to help illustrate any talking points.

  • Technical Phone Interview: Depending on the role, we may also need to conduct a technical phone interview with you. This call delves more into role-specific competencies, your aptitude for the role, and the role-specific skills you have.

Take-home test:

Depending on the job you have applied for, you may be asked to complete a short take-home test. The test is designed by the hiring manager and includes some common tasks you could expect to perform within the role. Completing the test provides you with practical insight into what the job actually involves. Depending on the role you have applied for, a take-home test could be writing an email draft, creating a presentation to be delivered in your face-to-face interview, or a coding task.


If you have been successful during the phone and take-home test stages, we will then invite you in for a face-to-face interview. There are various types of face-to-face interviews an they often are scheduled over the course of a few days. You will more than likely have:

  • Hiring Manager Interview: The hiring manager interview is conducted face-to-face in our office or via BlueJeans (a video interview platform similar to Google Hangouts or Skype). The interviewers will ask questions about your different competencies, skills and how our team might suit you.

  • Portfolio Review: For many of our roles on the creative or design teams, the phone screen is followed by a portfolio review. In preparation for the portfolio review, you will be asked to prepare 2-3 examples from your previous work that demonstrate your expertise in your field. Be ready to explain the reasoning behind your choices and to answer in-depth questions about the different work examples.

  • Technical Fit Interview: Similar to the technical phone screen, during the technical fit interview, we will assess your technical skills and ability to do the job. You may be asked to prepare a presentation related to your area of expertise. For some of our tech roles, the technical fit interview can also take the form of a pair programming session.  During this interview you will work alongside some of our engineers and solve a task.  This interview is not only for you to show off your technical skills, but also a chance for you to engage with our engineers and work with the team.

  • Culture Fit Interview: Culture is very important to us at GetYourGuide. The Culture Fit interview is where we see how your personal values align with our values as a company, while also giving you a feel for the incredible culture we have here. The questions are inspired by our core values.

  • HR Interview: A member from our HR team will dig a little deeper into your motivation, seek to understand what you are expecting from your potential new role, and learn more about your expectations joining a fast-moving and fast-growing startup.

  • Executive Review: For the majority of our positions, CEO Johannes Reck or COO Tao Tao will conduct a final interview. This is an overall assessment and gives you a chance to meet one of our co-founders! They are very involved in the recruiting process and we think this reflects a lot about how much GetYourGuide values its people.


  • The final stage! Once all interviews have been completed and you’ve been successful, we will extend an offer to you. We will get in touch to finalize the offer, and, upon accepting, the HR team will take over and help you settle into your new job.

There you have it - everything you can expect from our recruiting process from start to finish. Check out our other useful guides to help you with the process as much as possible.



Working Remotely - Account Manager, Latin America.

Working Remotely - Account Manager, Latin America.

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